New support policy increases assistance for customers using all versions of the company’s award-winning learning software
Elkridge, MD, May 8, 2012 –ANCILE Solutions, Inc., a global developer of learning and performance software solutions used by more than half of the Fortune 100, today announced a broadened support policy that brings an increased level of protection to customers’ investments in the company’s products. The updated policy reflects ANCILE’s dedication to users of all versions of the company’s software: new licensees using the latest version, users of upgraded versions, or long-time licensees using legacy versions. ANCILE’s revised support schedule is designed to help enterprises implement an effective, long-term IT business strategy.
With the new program, the company is increasing the availability of support resources for customers with and without active-maintenance subscriptions. Further details include:
- Active-Maintenance customers using recent versions of ANCILE software: Under the new schedule, ANCILE is committing to make Standard Maintenance and Support available for the ANCILE Info Pak™, ANCILE uPerform™, and ANCILE uLearn™ family of products until at least 2020. This applies to product licensees that are active support customers using the most recent version or the one immediately prior. For users of ANCILE uPerform Version 4.4 or newer versions, ANCILE commits to maintain and support each Version for a minimum of 24 months after general release, an increase from 18 months under the former schedule.
- Active-Maintenance customers using legacy versions of ANCILE software: Active-maintenance customers using older versions of ANCILE software will have access to ANCILE’s Product Support Center and to the company’s technical support experts. The ANCILE Product Support Center provides self-help features including a robust knowledge base, access to patch releases for prior versions, and downloads of newer product versions.
- For customers no longer on an active maintenance contract: ANCILE’s increased support commitment even extends to customers without a maintenance contract through the debut of an “Alumni” section to the Product Support Center. Here, licensed users of any version of the company’s solutions can stay up-to-date with select information about products and services even if they are not subscribed to ANCILE’s annual support and maintenance services.
The expanded support policy applies to ANCILE products including ANCILE uPerform™ (rebranded as SAP Productivity Pak), ANCILE uPerform™ Express (rebranded as SAP Productivity Composer and HP ART), ANCILE uLearn™, and ANCILE Info Pak™.
“ANCILE is dedicated to establishing life-long relationships with – and bringing life-long value to – our customers,” stated Frank Lonergan, CEO. “With our revised support schedule, we are adding another level of assurance that an investment in ANCILE software is one that will continue to drive ROI throughout the product lifecycle.”