Welcome to uPerform®

Where your success is at the heart of our mission

Welcome to uPerform

Where your success is at the heart of our mission.

A partner you can trust

When it comes to choosing a software education vendor for your health system, trust is non-negotiable. At uPerform, our unwavering commitment to excellence, coupled with a proven track record of success, makes us the partner you can rely on. Recognized as 2026 Best in KLAS in the Training and Learning Platforms category, we prioritize your success as the ultimate benchmark of our achievements. Our tailored solutions go beyond mere training sessions, offering a comprehensive and personalized just-in-time learning approach that speaks directly to the needs of clinicians and healthcare staff. With uPerform, health systems can trust that they are investing in a partner dedicated to not only enhancing technological proficiency but also fostering a culture of confidence, competence and trust in the ever-evolving landscape of healthcare technology.

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Official badge for Best in KLAS, Training & Learning Platforms 2026.

Why the world’s leading organizations trust uPerform

100%

Overall client satisfaction rating from KLAS First Look Report

99%

Customer Satisfaction (CSAT) score
three years running

14 years

Average tenure of Client Success & Services team members

A+

Executive involvement

88%

Witness significant outcomes in 6 months

1

Dedicated success team
for your health system

100%

Overall client satisfaction rating from KLAS First Look Report

99%

Customer Satisfaction (CSAT) score three years running

14 years

Average tenure of Client Success & Services team members

A+

Executive involvement

88%

Witness significant outcomes in 6 months

1

Dedicated success team for your health system

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Client testimonials

Setting the gold standard in client success.

"[uPerform’s] support has been phenomenal. If all of my vendors could support me the way [uPerform] has supported us, we would go even greater distances."

Derek Harley

EHR/HIT Learning and Development Manager
M Health Fairview

"[uPerform doesn’t] stop pushing, saying ‘okay, here's another way you could add value or here's another way that you could do something for the organization which helps you keep that seat at the table’, which I think is phenomenal. It's very important. You usually don't see that in a vendor."

Kelley Williamson

Director, IT
UCHealth

"If a colleague asked me about uPerform's solution, I would tell them to get it and to reach out if they ever wanted to collaborate. uPerform has built a strong healthcare collaborative environment. While each organization has their own templates and cannot directly share content, organizations are very open to meeting and discussing their strategies. They share handbooks and other materials related to uPerform governance and maintenance, and that creates a really strong and supportive community."

Health System Manager

KLAS Research Provider Commentary | January 2026

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"uPerform’s customer service team is very strong. When our content creators run into issues, tickets are resolved quickly. They meet with us regularly, and when we submit enhancement requests, those requests are often implemented. I enjoy working with uPerform. They are a good vendor."

Health System Manager

KLAS Research Provider Commentary | January 2026

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"uPerform is a great company to work with. They are always seeking feedback and developing improvements for content creators and customers."

Health System Manager

KLAS Research Provider Commentary | November 2025

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"We have talked to everybody at uPerform, including product developers and VPs. They are all engaged to make sure we can get what we need to get."

Health System Manager

KLAS Research Provider Commentary | October 2025

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"uPerform’s implementation services are very great. They are very good. They sometimes hold our hands when we need them to. For upgrades, uPerform is very supportive. When they do upgrades on their side, they are very communicative. They let us know when something is coming, and there is minimal or no downtime at all."

Health System Manager

KLAS Research Provider Commentary | July 2025

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"We have worked with uPerform for years. We have saved time and frustration by having all our new-hire training be done through courses within uPerform's system. Courses are available for caregivers when the caregivers are ready, and they don't have to wait for classes. We work with a specific person and team and work through any issues that come up. They are always very responsive and helpful."

Health System Analyst/Coordinator

KLAS Research Provider Commentary | June 2025

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"uPerform is great with responsiveness, development, and new ideas. They have been fantastic that way. Anytime that we identify an issue, I can talk it through with uPerform. They are also good at saying things are in development or at taking ideas that I create and putting them into development. Some functionality exists on their product because we have talked about it, and that has been awesome. I can say very confidently that uPerform keeps all their promises."

Health System Analyst/Coordinator

KLAS Research Provider Commentary | June 2025

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"uPerform’s involvement has been excellent. One of their executives is somebody who we regularly reach out to and talk to, and they are on status calls with us regularly. So I have had no problem getting ahold of the executives at uPerform."

Health System Analyst/Coordinator

KLAS Research Provider Commentary | June 2025

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"uPerform has been one of the most responsive companies I have ever worked with. They are not super huge. They are a little more nimble than others. But we have been impressed with how close and responsive they have stayed and how much they have expanded. Our relationship with them has been really good."

Health System Manager

KLAS Research Provider Commentary | June 2025

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"I really can't say enough about uPerform's support. The support people respond to questions, are proactive, and listen. We have a partnership. We are in the work together and are solving problems, addressing issues, and seeking opportunities hand-in-hand. I really appreciate that. I have worked with a lot of vendors over the years, and I don't know that I have ever seen that level of service better. We have standing meetings with the vendor, so ever since we went live, we have had regular check-in calls to make sure that our needs are being met."

Health System Director

KLAS Research Provider Commentary | May 2025

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Effortless deployments, exceptional outcomes

Integrating new technologies can be challenging, so that’s why uPerform is committed to be your trusted partner every step of the way. Your dedicated team of experts is committed to guiding your health system through the entire uPerform implementation process and beyond, ensuring that your onboarding experience is not only efficient but also tailored to your organization’s strategic goals and unique needs. We recognize the multitude of stakeholders and complexities involved in a smooth integration, and our tried-and-true implementation process is designed to minimize disruptions while maximizing the benefits of our platform. With uPerform, health systems can be confident that our team will be by their side, providing expert guidance and support to ensure a successful and straightforward implementation journey.

Our clients’ success stories speak volumes about our ability to not only meet but exceed the expectations of health systems globally. From the initial stages of implementation to ongoing support, uPerform ensures a seamless and hassle-free experience, allowing health systems to harness the power of our content creation, maintenance and delivery solutions with confidence.

Continued support, enduring success

After implementation, our dedication to your success doesn’t end. Our post-implementation success services are designed to ensure your education goals are achieved, sustained and grow over time. We believe in setting you up for success and fostering a long-lasting partnership. Our team is committed to providing ongoing training initiatives, optimization services and partnership reviews, tailored to the evolving needs of your organization.
We understand that your journey toward excellence is continuous, and our high-touch approach ensures that you are supported at every step. From refining your training strategies to optimizing the utilization of our solutions, our post-implementation success services are designed to maximize the value you derive from uPerform, making us not just a vendor but a dedicated partner in your ongoing success journey.

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Clinician empowerment and technology mastery

At uPerform, we understand that building trust between clinicians and technology is paramount for the success of any health system. Our innovative approach to health IT education not only equips healthcare professionals with the tools they need to be successful, but also addresses the unique challenges they face in embracing and leveraging ever-changing digital solutions. From EHR systems to medical equipment and beyond, uPerform is committed to bridging the gap between clinicians and technology, developing user mastery that enhances patient care.

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Giving the most renowned companies worldwide a competitive edge.

We take pride in fostering user mastery by empowering clinicians with the knowledge and skills they need to navigate complex software landscapes.

See our healthcare and enterprise clients

 

Discover the uPerform difference

With uPerform, you’re not just choosing a vendor; you’re selecting a partner dedicated to your success, backed by a proven history of transforming health IT education through effective and reliable software education. Get in touch with our team of healthcare experts to understand the ways uPerform can reshape and elevate your health IT education program.