Keeping your data safe and secure
We understand that protecting the confidentiality, integrity, and availability your information is paramount to maintaining your trust and confidence.
At uPerform, we use a multi-layered approach to protect your key information and ensure best-in-class service to our clients.
Data privacy
Access to uPerform and your data is restricted to essential personnel per our access policies, governed by a team of Certified Information Systems Security Professionals (CISSPs).
Secure infrastructure
uPerform services are provided through an industry-leading cloud service provider who delivers superior physical data center security.
Availability
Automated monitoring of uPerform is performed to verify application availability with notifications sent to experts for investigation and resolution.
Quick recovery
Data backups are maintained regularly in multiple geographically dispersed data centers and can be recovered in the event of a hardware failure.
Secure data encryption
Sensitive data is encrypted in transit to and from the uPerform platform.
Continuous improvement
With 24x7x365 monitoring and continuous development, uPerform is regularly updated to ensure security from the latest threats.
Certifications
At uPerform, we’re committed to upholding the highest security standards for our operations and we’ve got the certifications to demonstrate it.
International Organization for Standardization (ISO) 27001:2013
uPerform achieved its ISO 27001:2013 certification in December 2020. The widely recognized and internationally accepted information security standard mandates numerous controls for the establishment, operation, monitoring, maintenance, and continual improvement of an Information Security Management System (ISMS).
Service Organization Control (SOC) 2 Type II
uPerform completed its SOC 2® Type II examination in November 2019. The exam and report are designed to reinforce security best practices and provide you with assurance about the effectiveness of controls at uPerform that are relevant to security, availability, and confidentiality of your data. To obtain a copy of our report, please contact us.
EU-U.S. Privacy Shield
uPerform achieved its Privacy Shield certification in September 2016. Although recent events regarding this program have questioned its efficacy, uPerform’s compliance with changing data protection requirements and commitment to keeping our global customers’ data secure remains.
uPerform is built on AWS
uPerform is backed by the robust physical and technical security controls of Amazon Web Services (AWS), offering the highest standards for privacy and data security to prevent unauthorized access to systems and data.
AWS security protections and control processes are independently validated by multiple third-party assessments, including:
- ISO 9001, 27001, 27017 and 27018
- SOC 1, 2 and 3
- EU-U.S. Privacy Shield
- HIPAA
Contact us
Ready to transform your novice software users into experts? Contact us to learn how you can make your staff more efficient, decrease training costs, and optimize your software investments with uPerform.