About uPerform

What we do

At uPerform, we are on a mission to transform software training and support and help organizations realize the full potential of their mission-critical software investments. We work with large health systems and businesses to turn their digital learning goals into reality. We are committed to helping our clients’ employees become more productive software users, enabling them to perform better and make it home in time for dinner.

Why we do it

We believe that learning is a lifelong journey, and with the right tools and support, anyone can succeed. We also believe that software is meant to be a tool to help us perform our daily tasks more efficiently and more accurately, but without the right training and ongoing support, software can often hinder productivity. We aim to empower users to take ownership of their software learning journey, driving more confident, competent users and more productive employees.

Learn how we do it

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Meet the team

Eric
Grosgogeat

CEO

Rusty
Fiste

Chief Product Officer

M Ulrich Headshot

Matt
Ulrich

Chief Financial Officer

Andrea
Rolland

Senior Vice President, Sales and Marketing North America

Harm
Mescher

Senior Vice President, Sales EMEA/APJ

M Dominques Headshot

Mike
Domingues

Senior Vice President, Client Success

Paula
Croft

Senior Director, Global Human Resources

S Palmer Headshot

Scott
Palmer

Vice President, General Counsel

B Zarr Headshot

Bobby
Zarr

Vice President, Healthcare Strategy

Gagan
Singh

Vice President, Technology

B Anderson Headshot

Brian
Anderson

Chief Information Security Officer

R Morgan Headshot

Rhonda
Morgan

Senior Director, Accounting

Caitlin
McVeigh-Gagnon

Director, Marketing

Chandra
Mullineaux

Director, Global Customer Operations & Services

Sven
Walter

Director, Global Technical Operations

Meet the team

Eric
Grosgogeat

CEO

Eric brings extensive executive and general management experience, most recently as CEO for FocusVision, a global technology solutions provider for both quantitative and qualitative market research. While there, Eric grew the business significantly and shifted its model from technology-enabled services to a SaaS technology solution.
Prior to FocusVision, Eric served in many general management roles at Philips and Procter & Gamble. He has a PhD in Chemical Engineering and an MBA from the University of Cincinnati, a Master’s in Chemical Engineering from the University of Colorado at Boulder, and a Bachelor of Science in Chemistry from the Paris Institute of Technology.
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Rusty
Fiste

Chief Product Officer

Rusty is a seasoned technology executive with more than 25 years of product vision and leadership, with a proven track record of delivering innovative and market leading software products. Previously, Rusty was SVP of Engineering at BoxTone, a leading innovator in secure mobile management and analytics, acquired by by Silicon Valley’s Good Technology in 2014.
Prior to BoxTone, Rusty has held various executive positions with early to mid-stage software organizations delivering enterprise software across multiple technology disciplines. He started his career as a co-founder and Vice President of Development at XDB, where he played a central role in creating the world’s first PC-based SQL relational database. XDB was acquired by Micro Focus, where he was responsible for the overall strategy, technical architecture, and product delivery of all Micro Focus middleware and RDBMS technologies. Rusty has a Bachelor of Systems Engineering degree from Princeton University, and an MSIS degree from University of Maryland.
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M Ulrich Headshot

Matt
Ulrich

Chief Financial Officer

Matt heads up our finance department and is responsible for treasury management, investor and lender relations, value creation, financial planning, and financial reporting. He joined the ANCILE team in 2014 as a Senior Financial Analyst and was quickly promoted to Manager then Director of the department before his current position.
Matt has over 15 years of experience in strategic-based financial roles in the technology services industry providing financial guidance and analysis on large implementation projects spanning multiple industries. Matt holds a Bachelor of Science in Finance from the University of Maryland.
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Andrea
Rolland

Vice President, Sales North America

Andrea leads our North American sales team, responsible for generating new business and maintaining existing revenue. Andrea guides our sales team’s efforts from new client acquisition to maturity, driving revenue across our sales channels. Since joining ANCILE in 2016, Andrea has been client-facing with both direct and partner channels. Andrea was instrumental in the creation and growth of the Account Management program at ANCILE, which focuses on ensuring our clients receive continued value from uPerform from deployment to integrated platform optimization.
Prior to ANCILE, Andrea worked in software and consumer electronics industries, with over fifteen years of experience selling into the Fortune 500. Andrea holds a B.S. in Business Administration from the University of Vermont.
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Harm
Mescher

Vice President, Sales EMEA/APJ

Harm has been in the field of corporate learning and workforce enablement for over 20 years. As consultant and project manager Harm supported over a dozen multi-national SAP implementations, initially for DA Consulting Group and later through his consultancy firm.
Harm’s career with ANCILE began nearly 16 years ago where he has held a multitude of roles focusing on sales and general management. Throughout his tenure Harm has assisted with the expansion of the International sales & professional services organization throughout EMEA and the Asia Pacific. Harm holds a master’s degree in Business Studies from the Rotterdam School of Management.
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M Dominques Headshot

Mike
Domingues

Vice President, Customer Success

Michael Domingues is our Vice President of Customer Success and is responsible for setting our customer engagement strategy and overseeing our support operations. His career with ANCILE began nearly 17 years ago where he’s held a multitude of roles focused on our customer’s successful use of our solutions.
Throughout his tenure, Michael has assisted with the expansion of the Global Support organization, the creation of a permanent Tier 3 Engineering team, charted Customer Engagement and Systems implementation initiatives, and acted as one of the lead change management team members initiating ANCILE’s Customer Success transformation. Michael is dedicated to continually improving and advancing our organization to ensure that we’re providing our customers best-in-class service.
Michael holds a bachelors in Business Administration from the University of New Mexico. In his ‘spare’ time Michael’s life has gone to the dogs as a co-owner of a local Dog Boarding and Daycare franchise.
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Paula
Croft

Director, Global Human Resources

Paula is a HR professional with over 20 years of experience in Operational and Strategic Human Resources. Paula has overseen and developed all aspects of a Global HR including HRIS, Benefits, Compliance, Payroll, Employee Relations and Talent Management.
Prior to ANCILE, Paula has held several positions in Human Resources at T. Rowe Price and Educate Inc. as a Sr. HRIS and Compliance Analyst, as well as Benefits/Payroll Specialist. She holds a degree in Information Systems Management and Human Resource Management from the University of Maryland. Paula is a member of the Society of Human Resource Management (SHRM), Howard County, Maryland Chapter.
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S Palmer Headshot

Scott
Palmer

Vice President, General Counsel

Scott is ANCILE’s General Counsel, Global Data Protection Officer, and Corporate Secretary, where he provides senior management with advice on company strategies and implementation, manages the legal function and outside counsel, and is directly involved in complex business transactions and negotiating critical contracts.
Scott’s tenure with the ANCILE team spans more than two decades in roles throughout company, including technical roles in research and development. Scott holds a Juris Doctor of Law from the University of Baltimore, a Bachelor of Science in Finance from the University of Maryland, and is licensed to practice law in the State of Maryland.
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B Zarr Headshot

Bobby
Zarr

Senior Director, Healthcare Account Management

Bobby spearheads our healthcare management team, helping health systems change the way software training is conducted with digital learning solutions. He is responsible for implementing strategies for health system onboarding, retention, and growth. He is a seasoned healthcare leader who brings over 10 years of extensive health IT training experience to the uPerform team. Prior to ANCILE, Bobby helped pioneer uPerform in the healthcare market at Infirmary Health. As the Manager of IT Training and Support, Bobby built and led the health system’s training program executing initiatives and optimization strategies, including the rollout and utilization of Epic to 10,000 users.
Bobby built and managed sales teams at companies including ADP and Reynolds & Reynolds. He graduated with a Bachelor of Science in Finance from Auburn University, is a Certified Professional in Healthcare Information and Management (CPHIMS) and is a veteran of the United States Army.
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Gagan
Singh

Vice President, Technology

Gagan Singh serves as the Vice President of Technology responsible for the engineering and architecture of uPerform. He is skilled in analyzing customer system and data issues, managing development timelines, solution testing and implementation, and customer communications and satisfaction.
Before uPerform, Gagan led a group of engineers developing mission-critical applications as the Development Manager at the U.S. House Of Representatives. Gagan has over 15 years of technical software development and project management experience, and more than 10 years of experience as a Software Engineer, Technical Lead and Architect building mission-critical applications. He is an expert at directing all aspects of a product lifecycle, including vision, strategy, and execution. He has strong skills managing complex enterprise-level software development projects for government and commercial clients. Gagan has a Master’s of Science in Information Systems and a Bachelor of Science in Computer Science from the University of Maryland Baltimore County.
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B Anderson Headshot

Brian
Anderson

Chief Information Security Officer

Brian Anderson is uPerform’s Chief Information Security Officer. In his role he leads the IT and Cloud Operations teams, and is responsible for cloud infrastructure, security operations, DevOps, and compliance.
Brian’s tenure with uPerform spans over 14 years across various roles in IT, product support, and software development. He holds a Bachelor of Science in Information Technology from the University of Central Florida and is a Certified Information Systems Security Professional (CISSP) by (ISC)².
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R Morgan Headshot

Rhonda
Morgan

Senior Director, Accounting

Rhonda is the Senior Director of Accounting, currently responsible for the day-to-day accounting functions, global audits, tax compliance, and maintaining the internal accounting-related systems. Her career and accomplishments with ANCILE span over two decades, including leading the successful implementation of accounting systems, creating and documenting accounting processes, and establishing a highly capable Accounting Team.
Rhonda has over twenty years of experience in the accounting field. She has a Bachelor of Science in Accounting with a minor in Business Administration from Frostburg State University.
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Caitlin
McVeigh-Gagnon

Director, Marketing

Caitlin leads our Marketing team, responsible for representing ANCILE’s brand, positioning uPerform globally, and driving product awareness, acquisition, engagement, and loyalty with ANCILE’s customers and partners. Since joining ANCILE in 2019, Caitlin has been instrumental in creating customer programs and user groups that drive better understanding of market needs and product decisions in healthcare.
Caitlin is a talented, award-winning marketing lead with over 10 years of experience in enterprise software product management and marketing with a consistent track record of business growth through delivery of market-defining solutions. Caitlin holds a Bachelor of Science in Business Administration from Towson University.
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Chandra
Mullineaux

Director, Global Customer Operations & Services

As ANCILE’s Director of Global Customer Operations and Services, Chandra is responsible for various systems used by our team and customers, including the uPerform Intelligence Hub and ticketing system. She also manages our product fulfillment and professional services operations.
Throughout Chandra’s 21-year tenure at ANCILE, she has held a multitude of roles spanning customer support, service, and success. She holds a bachelor’s degree in History and Anthropology from the University of Michigan.
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Sven
Walter

Director, Global Technical Operations

As our Director of Global Technical Operations in our Customer Success and Services department, Sven is responsible for devising technical solutions and managing our team’s internal operations. He works closely with our clients, customer success technical and development teams to identify and prioritize improvements based on customer feedback. Sven is dedicated to ensuring our customer’s continued success and use of our solutions.
Sven’s career with ANCILE began 15 years ago, and throughout his tenure, he became a well-respected technical resource and mentor to new team members and made great improvements over the years to our cross-departmental processes.
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The uPerform team is a community that is built on camaraderie and trust. We believe that all people and ideas are welcome. We understand the importance and impacts of a healthy work-life balance. We encourage continuous learning and strive to deliver our best work every day.

diversity+inclusion
council

global fitness
challenges

it’s your birthday!
who wants
cake?!

better together
company-wide
and team outings

In the Press

For press releases, awards and more information about uPerform, please visit our press page.