About uPerform

What we do

At uPerform, we are on a mission to transform software training and support and help organizations realize the full potential of their mission-critical software investments. We work with large health systems and businesses to turn their digital learning goals into reality. We are committed to helping our clients’ employees become more productive software users, enabling them to perform better and make it home in time for dinner.

Why we do it

We believe that learning is a lifelong journey, and with the right tools and support, anyone can succeed. We also believe that software is meant to be a tool to help us perform our daily tasks more efficiently and more accurately, but without the right training and ongoing support, software can often hinder productivity. We aim to empower users to take ownership of their software learning journey, driving more confident, competent users and more productive employees.

Learn how we do it

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Healthcare Sales Director (SaaS)

uPerform has a promising opportunity for a Sales Director focused in Healthcare Sales.  You must be ready to quickly make an impact, leverage relationships and produce significant revenue results. The healthcare and hospital market are undergoing rapid transformation with a growing list of complex Health IT systems. This Director must understand the complexities of these systems and the need for the healthcare client to maximize user adoption of these applications to assist their organization experience user proficiency, positive ROI, and ultimately better business outcomes.

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Meet the team

Eric Grosgogeat headshot portrait

Eric
Grosgogeat

CEO

Rusty Fiste headshot portrait

Rusty
Fiste

Chief Product Officer

M Ulrich Headshot

Matt
Ulrich

Chief Financial Officer

Andrea Rolland headshot portrait

Andrea
Rolland

Senior Vice President, Sales and Marketing North America

Harm Mescher headshot portrait

Harm
Mescher

Senior Vice President, Sales EMEA/APJ

M Dominques Headshot

Mike
Domingues

Senior Vice President, Client Success

Paula Coft headshot portrait

Paula
Croft

Senior Director, Global Human Resources

B Anderson Headshot

Brian
Anderson

Chief Information Security Officer

Gagan Singh headshot portrait

Gagan
Singh

Vice President, Technology

R Morgan Headshot

Rhonda
Morgan

Senior Director, Accounting

Caitlin Mcveigh-Gagnon portrait headshot

Caitlin
McVeigh-Gagnon

Senior Director, Marketing

Chandra Mullineaux headshot portrait

Chandra
Mullineaux

Director, Global Customer Operations & Services

Sean Walter headshot portrait

Sven
Walter

Director, Global Technical Operations

These employees are recognized for their experience in, commitment to or knowledge of the healthcare industry. Read their bio to learn more.

B Zarr Headshot

Bobby
Zarr

Vice President, Healthcare Strategy

portrait headshot of Liz Griffith

Liz
Griffith

Director, EHR Education

Aaron Smith headshot portrait

Aaron
Smith

Onboarding & Enablement Lead

Aenas Essawi headshot portrait

Aenas
Essawi

Onboarding & Enablement Lead

Dr. Stephanie Lahr
MD, CHCIO

President, Artisight

Dr. Annabaker Garber Chief Clinical Officer at Mobile Heartbeat

Dr. Annabaker
Garber, RN, PhD

Ret. CNIO, HCA Healthcare

headshot portrait of David Kwo

David Kwo
Former NHS CIO

Digital Healthcare Consultant, Ingenuity Services

Headshot of CT Lin MD, FACP, FAMIA

Dr. CT Lin

MD, FACP, FAMIA

Chief Medical Information Officer, UCHealth

Meet the team

Eric Grosgogeat headshot portrait

Eric
Grosgogeat

CEO

Eric brings extensive executive and general management experience, most recently as CEO for FocusVision, a global technology solutions provider for both quantitative and qualitative market research. While there, Eric grew the business significantly and shifted its model from technology-enabled services to a SaaS technology solution.
Prior to FocusVision, Eric served in many general management roles at Philips and Procter & Gamble. He has a PhD in Chemical Engineering and an MBA from the University of Cincinnati, a Master’s in Chemical Engineering from the University of Colorado at Boulder, and a Bachelor of Science in Chemistry from the Paris Institute of Technology.
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Rusty Fiste headshot portrait

Rusty
Fiste

Chief Product Officer

Rusty is a seasoned technology executive with more than 25 years of product vision and leadership, with a proven track record of delivering innovative and market leading software products. Previously, Rusty was SVP of Engineering at BoxTone, a leading innovator in secure mobile management and analytics, acquired by by Silicon Valley’s Good Technology in 2014.
Prior to BoxTone, Rusty has held various executive positions with early to mid-stage software organizations delivering enterprise software across multiple technology disciplines. He started his career as a co-founder and Vice President of Development at XDB, where he played a central role in creating the world’s first PC-based SQL relational database. XDB was acquired by Micro Focus, where he was responsible for the overall strategy, technical architecture, and product delivery of all Micro Focus middleware and RDBMS technologies. Rusty has a Bachelor of Systems Engineering degree from Princeton University, and an MSIS degree from University of Maryland.
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M Ulrich Headshot

Matt
Ulrich

Chief Financial Officer

Matt heads up our finance department and is responsible for treasury management, investor and lender relations, value creation, financial planning, and financial reporting. He joined the ANCILE team in 2014 as a Senior Financial Analyst and was quickly promoted to Manager then Director of the department before his current position.
Matt has over 15 years of experience in strategic-based financial roles in the technology services industry providing financial guidance and analysis on large implementation projects spanning multiple industries. Matt holds a Bachelor of Science in Finance from the University of Maryland.
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Andrea Rolland headshot portrait

Andrea
Rolland

Vice President, Sales North America

Andrea leads our North American sales team, responsible for generating new business and maintaining existing revenue. Andrea guides our sales team’s efforts from new client acquisition to maturity, driving revenue across our sales channels. Since joining ANCILE in 2016, Andrea has been client-facing with both direct and partner channels. Andrea was instrumental in the creation and growth of the Account Management program at ANCILE, which focuses on ensuring our clients receive continued value from uPerform from deployment to integrated platform optimization.
Prior to ANCILE, Andrea worked in software and consumer electronics industries, with over fifteen years of experience selling into the Fortune 500. Andrea holds a B.S. in Business Administration from the University of Vermont.
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Harm Mescher headshot portrait

Harm
Mescher

Vice President, Sales EMEA/APJ

Harm has been in the field of corporate learning and workforce enablement for over 20 years. As consultant and project manager Harm supported over a dozen multi-national SAP implementations, initially for DA Consulting Group and later through his consultancy firm.
Harm’s career with ANCILE began nearly 16 years ago where he has held a multitude of roles focusing on sales and general management. Throughout his tenure Harm has assisted with the expansion of the International sales & professional services organization throughout EMEA and the Asia Pacific. Harm holds a master’s degree in Business Studies from the Rotterdam School of Management.
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M Dominques Headshot

Mike
Domingues

Vice President, Customer Success

Michael Domingues is our Vice President of Customer Success and is responsible for setting our customer engagement strategy and overseeing our support operations. His career with ANCILE began nearly 17 years ago where he’s held a multitude of roles focused on our customer’s successful use of our solutions.
Throughout his tenure, Michael has assisted with the expansion of the Global Support organization, the creation of a permanent Tier 3 Engineering team, charted Customer Engagement and Systems implementation initiatives, and acted as one of the lead change management team members initiating ANCILE’s Customer Success transformation. Michael is dedicated to continually improving and advancing our organization to ensure that we’re providing our customers best-in-class service.
Michael holds a bachelors in Business Administration from the University of New Mexico. In his ‘spare’ time Michael’s life has gone to the dogs as a co-owner of a local Dog Boarding and Daycare franchise.
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Paula Coft headshot portrait

Paula
Croft

Director, Global Human Resources

Paula is a HR professional with over 20 years of experience in Operational and Strategic Human Resources. Paula has overseen and developed all aspects of a Global HR including HRIS, Benefits, Compliance, Payroll, Employee Relations and Talent Management.
Prior to ANCILE, Paula has held several positions in Human Resources at T. Rowe Price and Educate Inc. as a Sr. HRIS and Compliance Analyst, as well as Benefits/Payroll Specialist. She holds a degree in Information Systems Management and Human Resource Management from the University of Maryland. Paula is a member of the Society of Human Resource Management (SHRM), Howard County, Maryland Chapter.
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Gagan Singh headshot portrait

Gagan
Singh

Vice President, Technology

Gagan Singh serves as the Vice President of Technology responsible for the engineering and architecture of uPerform. He is skilled in analyzing customer system and data issues, managing development timelines, solution testing and implementation, and customer communications and satisfaction.
Before uPerform, Gagan led a group of engineers developing mission-critical applications as the Development Manager at the U.S. House Of Representatives. Gagan has over 15 years of technical software development and project management experience, and more than 10 years of experience as a Software Engineer, Technical Lead and Architect building mission-critical applications. He is an expert at directing all aspects of a product lifecycle, including vision, strategy, and execution. He has strong skills managing complex enterprise-level software development projects for government and commercial clients. Gagan has a Master’s of Science in Information Systems and a Bachelor of Science in Computer Science from the University of Maryland Baltimore County.
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B Anderson Headshot

Brian
Anderson

Chief Information Security Officer

Brian Anderson is uPerform’s Chief Information Security Officer. In his role he leads the IT and Cloud Operations teams, and is responsible for cloud infrastructure, security operations, DevOps, and compliance.
Brian’s tenure with uPerform spans over 14 years across various roles in IT, product support, and software development. He holds a Bachelor of Science in Information Technology from the University of Central Florida and is a Certified Information Systems Security Professional (CISSP) by (ISC)².
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R Morgan Headshot

Rhonda
Morgan

Senior Director, Accounting

Rhonda is the Senior Director of Accounting, currently responsible for the day-to-day accounting functions, global audits, tax compliance, and maintaining the internal accounting-related systems. Her career and accomplishments with ANCILE span over two decades, including leading the successful implementation of accounting systems, creating and documenting accounting processes, and establishing a highly capable Accounting Team.
Rhonda has over twenty years of experience in the accounting field. She has a Bachelor of Science in Accounting with a minor in Business Administration from Frostburg State University.
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Caitlin Mcveigh-Gagnon portrait headshot

Caitlin
McVeigh-Gagnon

Senior Director, Marketing

Caitlin leads our Marketing team, responsible for representing ANCILE’s brand, positioning uPerform globally, and driving product awareness, acquisition, engagement, and loyalty with ANCILE’s customers and partners. Since joining ANCILE in 2019, Caitlin has been instrumental in creating customer programs and user groups that drive better understanding of market needs and product decisions in healthcare.
Caitlin is a talented, award-winning marketing lead with over 10 years of experience in enterprise software product management and marketing with a consistent track record of business growth through delivery of market-defining solutions. Caitlin holds a Bachelor of Science in Business Administration from Towson University.
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Chandra Mullineaux headshot portrait

Chandra
Mullineaux

Director, Global Customer Operations & Services

As ANCILE’s Director of Global Customer Operations and Services, Chandra is responsible for various systems used by our team and customers, including the uPerform Intelligence Hub and ticketing system. She also manages our product fulfillment and professional services operations.
Throughout Chandra’s 21-year tenure at ANCILE, she has held a multitude of roles spanning customer support, service, and success. She holds a bachelor’s degree in History and Anthropology from the University of Michigan.
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Sean Walter headshot portrait

Sven
Walter

Director, Global Technical Operations

As our Director of Global Technical Operations in our Customer Success and Services department, Sven is responsible for devising technical solutions and managing our team’s internal operations. He works closely with our clients, customer success technical and development teams to identify and prioritize improvements based on customer feedback. Sven is dedicated to ensuring our customer’s continued success and use of our solutions.
Sven’s career with ANCILE began 15 years ago, and throughout his tenure, he became a well-respected technical resource and mentor to new team members and made great improvements over the years to our cross-departmental processes.
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B Zarr Headshot

Bobby
Zarr

Senior Director, Healthcare Account Management

Bobby spearheads our healthcare management team, helping health systems change the way software training is conducted with digital learning solutions. He is responsible for implementing strategies for health system onboarding, retention, and growth. He is a seasoned healthcare leader who brings over 10 years of extensive health IT training experience to the uPerform team. Prior to ANCILE, Bobby helped pioneer uPerform in the healthcare market at Infirmary Health. As the Manager of IT Training and Support, Bobby built and led the health system’s training program executing initiatives and optimization strategies, including the rollout and utilization of Epic to 10,000 users.
Bobby built and managed sales teams at companies including ADP and Reynolds & Reynolds. He graduated with a Bachelor of Science in Finance from Auburn University, is a Certified Professional in Healthcare Information and Management (CPHIMS) and is a veteran of the United States Army.
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portrait headshot of Liz Griffith

Liz
Griffith

Director, EHR Education

Liz is responsible for transforming the way healthcare thinks about technology literacy for their IT applications. Liz comes to uPerform from KLAS Research, where she led EHR satisfaction consulting and measurements since 2018, working with all types of healthcare organizations from large IDN systems to small ambulatory groups.
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Aaron Smith headshot portrait

Aaron
Smith

Onboarding & Enablement Lead

With his experience in both Epic and Meditech implementations, Aaron is an invaluable asset for uPerform’s healthcare clients. He has a passion for leveraging healthcare tools to maximize patient safety, improve processes and create workflow efficiencies to reduce clinician burnout. As an Onboarding & Enablement Lead, he helps uPerform clients drive transformative outcomes through thoughtful integrations within Epic. Aaron started his career at MEDITECH, where he successfully implemented the Surgical Services application at numerous hospitals, and was a certified Epic ClinDoc analyst at SouthCoast Health before joining uPerform.
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Aenas Essawi headshot portrait

Aenas
Essawi

Onboarding & Enablement Lead

Aenas plays a pivotal role as one of the two Onboarding and Enablement leads at uPerform. In this capacity, her primary focus revolves around ensuring that uPerform’s healthcare clients experience a seamless and effective transition onto the platform. With a deep understanding of onboarding and enablement processes, Aenas is committed to maximizing the value that healthcare clients derive from their uPerform implementation.
Before joining the uPerform team, Aenas gathered substantial experience as an Epic System analyst at various healthcare organizations in New Jersey and Ohio. She was an instrumental participant in two significant healthcare mergers and was able to amass a range of Epic Certifications during her professional journey. Aenas holds a B.S. in Allied Health Professions from The Ohio State University.
headshot of Stephanie Lahr

Dr. Stephanie Lahr
MD, CHCIO

President, Artisight

Stephanie Lahr, MD, CHCIO is on a mission to bring joy back to medicine and reduce friction by improving the caregiver’s technology experience. She is an experienced informaticist, change agent and leader in the healthcare industry who has led the clinical aspects, data conversion strategy and the incorporation of multiple Community Connect sites. Prior to her role at Artisight, Dr. Lahr served as the CMIO, and later CIO, of Monument Health where she was first introduced to uPerform as a client. Her passion, expertise and experience is an asset to uPerform as we work together to improve the clinician experience through enhanced health IT education.
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Dr. Annabaker Garber Chief Clinical Officer at Mobile Heartbeat

Dr. Annabaker
Garber

Ret. CNIO, HCA Healthcare

With over 15 years of nursing informatics experience, Dr. Garber has extensive knowledge of the challenges associated with software implementations. Her experience with EHR implementations includes education, training, support, adoption, and optimization. In her current role at Mobile Heartbeat, Dr. Garber is working to advance healthcare operability and efficiency through enhanced communication to improve patient care.
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headshot portrait of David Kwo

David
Kwo

Digital Healthcare Consultant, Ingenuity Services

With over 35 years in healthcare, spanning the UK, US and Singapore, David is an expert in healthcare informatics, large-scale digital transformation programs and change management. He is an expert in the UK Electronic Patient Record (EPR) system market, strategy, and implementations. David led EPR deployments at Cambridge University Hospitals, University College London Hospitals, and several other NHS Foundation Trusts.
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Headshot of CT Lin MD, FACP, FAMIA

Dr. CT Lin

MD, FACP, FAMIA

Chief Medical Information Officer, UCHealth

Dr. CT Lin is passionate about improving the EHR experience for clinicians. He has over 26 years of experience in software training and support and actively facilitates workshops on Excellence in Communication to reduce burnout and improve outcomes. Dr. Lin has been running EHR optimization programs since 2017 and has found through his work that 80% of improving the EHR comes down to improving people and process, through end-user training.
In 1995, he joined UCHealth, a CHIME’s Most Wired Level 10 system, and is a Professor of Medicine at University of Colorado. Dr. Lin is board-certified in Internal Medicine and Clinical Informatics. His national publications and talks include Addressing Physician Burnout with EHR Sprints, and Online Patient Communication with Open Test Results and Open Notes. His national awards include “Healthcare IT innovator” and “Electronic Physician of the Year.”
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The uPerform team is a community that is built on camaraderie and trust. We believe that all people and ideas are welcome. We understand the importance and impacts of a healthy work-life balance. We encourage continuous learning and strive to deliver our best work every day.

diversity+inclusion
council

global fitness
challenges

it’s your birthday!
who wants
cake?!

better together
company-wide
and team outings

In the Press

For press releases, awards and more information about uPerform, please visit our press page.