Effective training and support on the job are critical for successful adoption of any complex software application, including Epic. In the absence of high-quality training and ongoing support, users tend to under-use or misuse new systems – resulting in errors, non-compliance, and preventing organizations from achieving their expected returns on these investments.

uPerform enables you to continuously reinforce their training and skills by providing learning content directly within Epic. Users save time searching for help, learning the system, and become proficient faster with less dependence on support staff. The result is a training team coordinating fewer in-person trainings and spending less time fielding support calls.

We are a member of the Epic developer community and uPerform is available in the App Orchard. The App Orchard is a marketplace where third-party vendors and Epic customers publish Epic-integrated applications to help facilitate clinical, administrative, and other functions for Epic customers.

As soon as staff finishes onboarding, they start to forget what they learned. Add quarterly EHR upgrades, regulatory requirements, training initiatives, physician frustration, the costs of classroom training, and the link between training and success becomes clear. uPerform addresses the following challenges:

• Speed to content creation and curation.
Accelerate training content creation and updates with the uPerform app recorder. Simply record a workflow once and automatically generate learning content in multiple formats, including tip sheets, simulations, and videos.

• Clinician proficiency gaps.
Education and training are critical components in the successful use of any software. uPerform improves user proficiency working in the EHR by providing targeted training, in-application, at the time of need. Boost proficiency and confidence with learning opportunities only a click away.

• Content matching customized workflows.
The uPerform recorder allows education teams to quickly capture process detail that matches your Epic implementation and turn it into learning that is easily accessed in the application. Both newly created and existing content is presented to end-users directly in the workflow with uPerform in-application help.

• Time required to complete onboarding.
Reduce time spent in onboarding by taking a blended digital approach to training. uPerform offers in-application learning, e-learning courses, and easy access to training.

• Relevant training content.
Nurses only need to see performance support content that’s relevant to nursing and physicians only need to see content that’s relevant to providers. With uPerform, you can embed role-based support within Epic, so each user sees only the content relative to their role, specialty, and department, ensuring tasks are completed quickly and reducing the overall time spent seeking help.

uPerform reinforces learning in the workflow, accelerates content creation, and simplifies content management. For Epic customers, uPerform empowers clinicians, accelerates onboarding, and reduces screen time.

uPerform offers content creation and in-application help capabilities for variety of apps. Many mission-critical healthcare and business software applications are supported today and we’re adding new apps all the time. Visit https://www.uperform.com/all-apps/ for a full list of supported apps and contact a member of the uPerform team to learn more.

uPerform enables you to create role-based learning content by recording yourself performing tasks – simply perform the steps as your users would in the Epic system and the uPerform recorder handles the rest. With a click of a button, the uPerform recorder transcribes the Epic menu paths, steps, field entries, and screenshots automatically, auto-generating a detailed step-by-step work instruction document. Gone are the days of creating learning content manually.

Once you’ve recorded the work instruction document you can choose to publish it in a variety of formats, including simulations, tip sheets, and HTML or PDF outputs — all from the single recording. Generating help content in the formats that appeal to each individual user’s learning style results in more efficient and satisfied users.

You can also create AICC and SCORM-compliant professional eLearning courses with uPerform, including assessments, so you can test users on what they’ve learned.

uPerform accelerates project rollouts by enabling training managers to reuse content they already have. Easily centralize all your learning content from various resources, including Epic, to provide clinicians with a one-stop-shop learning platform.

uPerform supports the import and use of external or third-party performance support content, such as content provided to you from Epic, Adobe^® Captivate^®, Articulate Storyline^®, Microsoft^® Office files, and web links. Integrate additional applications such as an LMS and end the struggle with multiple content repositories by centralizing and managing all of your learning content in the uPerform document library.

Content created with uPerform mirrors your unique Epic implementation, ensuring your learners have access to the precise work instructions that not only match their unique needs and your unique workflows and procedures, but are also relevant to the user’s particular role, department, or specialty.

As changes are made to Epic through either customization or upgrades, uPerform allows your organization to rapidly update and republish content, so you can keep up with the pace of change.

uPerform can be enabled and launched from the following locations in the Epic application: F1 Help and Search, Main Menu Toolbar, Menu Navigator, Learning Home Dashboards, or a Storyboard.

Users can access certification courses and complete assessments directly from the uPerform document library by integrating your LMS with uPerform using AICC or SCORM.

In order to ensure a smooth and successful integration of uPerform in Epic, the following resources are needed from your organization:

• Program owner
• Project manager
• Epic training lead(s)
• IT administrators
• uPerform functional administrators
• uPerform authors

We will also need an introduction to your Epic Build Analyst team and/or Epic consultant, as well as work with your Epic Client Services Administrator and Epic Change Control to complete the integration.

Our dedicated Epic TS will work with your Epic TS to help facilitate the integration.

uPerform integrates with Epic using Epic SSO which provides end-users with a seamless transition from Epic to uPerform learning content and back again. Content can be filtered or restricted based on user role or group assignment based on data in user profiles. We work closely with your IT team to enable these features, so you can feel secure about identity management and know your learners are getting highly relevant performance support exactly when they need it.

• Dynamic content from multiple sources
• Easier to manage and maintain
• Searchable
• Accessible inside and outside of Epic

An LMS is used to deliver full eLearning curricula, especially for compliance. uPerform extends that support to in-application performance support.

uPerform can integrate with your LMS system to provide a single system to manage all of your learning content.

While both Adobe^® Captivate^® and uPerform can be used to create eLearning content, uPerform is also a learning content management system that supports rapid learning content creation, in-application distribution of role-based content to end-users, and content lifecycle management and reporting.

Your existing Captivate content can be managed and distributed through uPerform as well.