Baylor Scott & White Health and uPerform Arch Collaborative Learning Summit Co-Presentation

July 12, 2022
by Caitlin McVeigh-Gagnon

We hope to see you at the Arch Collaborative Learning Summit. Don’t miss our co-presentation with Baylor Scott & White Health!

Event: Arch Collaborative Learning Summit Co-Presentation

Topic: Scalable EHR Training Methods for a Dispersed Workforce, featuring Baylor Scott & White Health and uPerform

When: Wednesday, July 27, 2022 at 12:30 PM and 1:15 PM Mountain Time

Where: The Little America Hotel in Salt Lake City, Utah. 500 S Main St, Salt Lake City, UT 84101, USA

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Registration is now open

With a geographically dispersed audience across Texas, Georgianna Kelly, Director of Enterprise Technical Training and Support at Baylor Scott & White needed to scale Epic training and ongoing support, and recognized standardization was crucial. She decided to take a digital approach.

Join Baylor Scott & White Health and uPerform at the KLAS Research Arch Collaborative Learning Summit in July to hear the digital learning approach that works, the technology that enables it, and the outcomes they’ve experienced, including:

  • Increased clinician EHR satisfaction
  • Improved clinician rating of ongoing training
  • Just-in-time delivery of training materials, available in the EHR
  • Repurposing trainers as coaches and managing maintenance of content
  • Ability to construct a Proficiency Continuum to develop end-user mastery

Registration for the Arch Collaborative Learning Summit closes Friday, July 15th.

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Georgianna Kelly, Director, Enterprise Technical Training and Support
Baylor Scott & White Health

Georgianna is an accomplished healthcare leader with over 20 years of experience assisting and leading healthcare systems in implementing and optimizing Epic. She joined Baylor Scott and White Health in 2018 and is responsible for technical training and support for the enterprise.

Bobby Zarr, Vice President, Healthcare Strategy

Bobby is a seasoned healthcare leader who brings over 10 years of extensive health IT training experience to uPerform. He joined the uPerform team in 2020 and was previously the Manager of IT Training and Support at Infirmary Health where he was responsible for their training program, including optimization strategies, Epic rollouts, and software utilization.

The Arch Collaborative

The Arch Collaborative is a provider-led effort to unlock the potential of EHRs in revolutionizing patient care. Through standardized surveys and benchmarking, healthcare organizations collaborate to uncover best practices and move the needle in healthcare IT. Currently, the Arch Collaborative is using measurement data to improve the EHR experience through training, governance, and culture.

For more information on the Arch Collaborative Learning Summit 2022 event, visit

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