Lack of proficiency and reluctant adoption affects EHR return on investment

February 10, 2020
by Caitlin McVeigh-Gagnon

Lack of proficiency and reluctant adoption affects EHR return on investment

Not getting what you expected from your EHR investment? Evidence is mounting that the training staff receives greatly impacts the success of the deployment and adoption of healthcare IT systems. The KLAS Research Arch Collaborative, a provider-led effort to unlock the potential of electronic health records, has found that the single, biggest predictor of how highly users rate their EHR systems is how highly they rate the quality of the system-specific training they received.

“If healthcare organizations offered higher-quality educational opportunities for their care providers – and if providers were expected to develop greater mastery of EHR functionality – many of the current EHR challenges would be ameliorated.”

— Longhurst et al. (2019, February). Local Investment in Training Drives Electronic Health Record User Satisfaction. Applied Clinical Informatics.

Studies show that within the first 24 hours after training, staff have forgotten up to 70% of what they’ve learned but adding more classroom training is costly and takes clinicians away from their work with patients. Add growing clinician frustration with frequent software rollouts and evolving regulatory requirements – and the link between building user proficiency and success becomes clear.

So how do you help clinicians master the technology without disrupting patient care?

Independent research conducted by Hobson & Company reinforces the business case for deploying uPerform® by ANCILE Solutions in a new white paper available now. The report outlines how uPerform supports the successful deployment and adoption of your EHR and other mission-critical software applications by increasing the operational efficiency of training teams and increasing end-user proficiency with applications. Based on the ROI analysis, an average healthcare network with 10,000 EHR users would see a payback in 7.8 months and generate an ROI of 397%.

uPerform in-application help continuously reinforces user training and skills by providing learning content directly within the workflow of your EHR. Users save time searching for help, learning the system, and become proficient faster with less dependence on support staff.

Your organization made a significant strategic investment in your EHR. Don’t let overwhelming training and on-the-job support needs keep your organization from achieving the expected returns on these systems.

Contact us for a copy of the Hobson & Company report and to get your own personalized ROI calculation.

Want to learn more?

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