New Research Finds Digital Learning Platforms Are a Cost-Effective Way to Improve User Proficiency of Mission-Critical IT Systems

February 14, 2020
by Caitlin McVeigh-Gagnon


ANCILE Solutions, the company behind the market-leading Digital Learning Platform uPerform®, released findings from an independent study that quantifies time and cost savings for organizations using uPerform to create learning content and drive end-user proficiency of software applications. These metrics are presented in a white paper, “The Business Case for a Digital Learning Platform.” The study found that organizations leveraging uPerform for EHR, ERP, and HCM application training increased operational efficiency, realized a reduction in training costs, and improved speed to proficiency for end-users.

Research for the white paper was conducted by Hobson & Company, a research firm focused on Return on Investment (ROI) studies. The firm conducted in-depth interviews with ANCILE clients that use uPerform with healthcare and business applications.

Key metrics reported by uPerform clients include the potential for:

  • 50% reduction in time spent authoring and administering content
  • 40% reduction in instructor-led training cost
  • 45% reduction in time away from the job for learners
  • 15% reduction in time end-users spent searching for content
  • 40% reduction in number of help desk calls per year

From the Fortune 100 to large Healthcare systems, uPerform helps end-users master their large-scale software applications by providing customized learning directly within the workflow which increases employee understanding, proficiency, and adoption of the mission-critical software.

uPerform has been used by organizations for over a decade, and the white paper confirms why our clients continue to reinvest in our software. “High-quality training and continuous support for end-users are essential to the successful adoption of mission-critical applications,” said Eric Grosgogeat, CEO at ANCILE. “Hobson & Company did an excellent job measuring the ROI and delivering a strong business case demonstrating the value uPerform delivers.”

Contact ANCILE for a copy of the Hobson & Company report and to get your personalized ROI calculation.

For more information on uPerform or ANCILE, visit

About ANCILE Solutions

ANCILE Solutions, Inc. offers the best-in-class Digital Learning Platform software, uPerform, that drives user adoption for over 200 of the world’s leading business and healthcare applications. uPerform helps customer organizations realize the full value of their mission-critical software applications by boosting proficiency, driving adoption, and reducing screen time. Our software supports onboarding, continuous learning, process compliance, change management, and software documentation.

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