Technical Success Support Engineer

September 9, 2022
by Jordan Edwards

Technical Success Support Engineer Apply now

Posted: 3 weeks ago
Title: Technical Success Support Engineer
Location: Elkridge, MD, US

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As a uPerform Technical Success Support Engineer, you will have a primary role in driving the experience and ultimate success of our customers. We are seeking a self-motivated curious, collaborative, and open-minded individual who is prepared to support the varied needs of our extensive customer base. Our proprietary software is complex, so individuals with strong analytic and troubleshooting skills who can adapt to change and ambiguity thrive on our team. We strongly believe in cultivating a culture of curiosity, so individuals who have a desire to reach outside of the box are ideal candidates for our organization. The optimal candidate for this role is one who possesses the following traits:

  • Active Listener: Analyzes situations and collaborates with customers and coworkers to influence business outcomes; ability to plan, coordinate and lead critical customer-facing and internal initiatives
  • Strong Troubleshooter: Uses strong analytical skills to independently research, analyze and provide solutions to technically complex issues
  • Self-Starter: Driven by curiosity to learn more about our customers, new emerging technologies, the industries we support with an overall desire to continually grow
  • Team Player: Thrives working in a highly collaborative environment and can effectively adapt to change and deal with ambiguity
  • Customer Focused: Takes pride in going above and beyond and exceeding customer expectations
  • Effective Communicator: Ability to communicate (written and verbally) with customers and coworkers of varying technical abilities

Additionally, candidates with experience in any combination of the areas below will find a use for these facilities in supporting the implementation and use of our proprietary software in customer settings:

  • Cloud-based software applications
  • Microsoft Windows OS knowledge
  • Epic or other EHR solutions
  • Healthcare Industry
  • Virtual Desktop Infrastructure (Citrix, VMware)
  • Browser and network related issues
  • User management and authentication methods (SAML, OAuth)
  • Knowledge-Centered Support (KCS)

Educational Requirements: Bachelor’s degree or equivalent job experience

Location: Elkridge, Maryland. Temporary hybrid work allowed due to COVID-19. In-office schedule required on Tuesday and Wednesday.

Hours: 8:30-5:30 pm EST. Periodic after-hours support may be required.