Empowering Caregivers: Navigating EHR Changes and Upgrades with Confidence at M Health Fairview

With the flurry and frequency of technology upgrades and changes, many health systems are challenged with delivering high-quality education programs to support caregivers using the technology daily. However, when done well, virtual training has proven to be a scalable solution that can help standardize and even improve the effective delivery of EHR training, enabling caregiver proficiency and satisfaction.

M Health Fairview, a pioneer in virtual learning, will share the benefits they’ve witnessed taking a new approach to EHR education, including:

• Expedited Onboarding: While facing one of the largest nursing strikes in the nation, Fairview used self-directed eLearning to guide 1,500 nurses through 18 different nurse learning paths in just 5 days, getting new hires caring for patients faster, without sacrificing the quality of training.
• Smooth Go-Lives and Upgrades: Fairview prepared affiliates to use new technology by scaling training across sites virtually and delivering role-based simulations during a double Epic upgrade.
• Digital At-The-Elbow Support: Faced with a limited number of trainers and a geographically dispersed workforce, Fairview increased adoption of their Epic® eConsent workflow from 7% to 87% by embedding role-based simulations in the flow of work. Epic ASAP, Optime and Coverage also have embedded “how do I” questions, learning materials and insurance information to support users in the workflow.
• Effective Communication: Fairview instills confidence and readiness amongst clinicians by fostering collaboration, multi-channel communication and proactive training strategies, ensuring they feel empowered and well-equipped for change.
• Increased Provider EHR Satisfaction and Positive Feedback: Physicians at Fairview who utilize uPerform self-directed learning have significantly increased satisfaction over physicians who have not.

Join Fairview and uPerform as they share strategies on empowering caregivers with just-in-time learning, saving time in training and getting caregivers back to what matters most – delivering exceptional patient care.