Icon_ScaleTraining

Streamline onboarding

Icon_ReduceTime

Reduce time in EHR training

reinforce-learning-w

Increase EHR proficiency

uPerform icon for collaboration using multiple people

Turn trainers into coaches

icon_Compliance

Scale training

Icon_Satisfaction

Increase clinician satisfaction

Icon_ScaleTraining

Streamline onboarding

Icon_ReduceTime

Reduce time in EHR training

reinforce-learning-w

Increase EHR proficiency

uPerform icon for collaboration using multiple people

Turn trainers into coaches

icon_Compliance

Scale training

Icon_Satisfaction

Increase clinician satisfaction

Empowering Caregivers: Navigating EHR Changes and Upgrades with Confidence at M Health Fairview

With the flurry and frequency of technology upgrades and changes, many health systems are challenged with delivering high-quality education programs to support caregivers using the technology daily. However, when done well, virtual training has proven to be a scalable solution that can help standardize and even improve the effective delivery of EHR training, enabling caregiver proficiency and satisfaction.

M Health Fairview, a pioneer in virtual learning, will share the benefits they’ve witnessed taking a new approach to EHR education, including:

  • Expedited Onboarding: While facing one of the largest nursing strikes in the nation, Fairview used self-directed eLearning to guide 1,500 nurses through 18 different nurse learning paths in just 5 days, getting new hires caring for patients faster, without sacrificing the quality of training.
  • Smooth Go-Lives and Upgrades: Fairview prepared affiliates to use new technology by scaling training across sites virtually and delivering role-based simulations during a double Epic upgrade.
  • Digital At-The-Elbow Support: Faced with a limited number of trainers and a geographically dispersed workforce, Fairview increased adoption of their Epic® eConsent workflow from 7% to 87% by embedding role-based simulations in the flow of work. Epic ASAP, Optime and Coverage also have embedded “how do I” questions, learning materials and insurance information to support users in the workflow.
  • Effective Communication: Fairview instills confidence and readiness amongst clinicians by fostering collaboration, multi-channel communication and proactive training strategies, ensuring they feel empowered and well-equipped for change.
  • Increased Provider EHR Satisfaction and Positive Feedback: Physicians at Fairview who utilize uPerform self-directed learning have significantly increased satisfaction over physicians who have not.

Join Fairview and uPerform as they share strategies on empowering caregivers with just-in-time learning, saving time in training and getting caregivers back to what matters most – delivering exceptional patient care.

Speakers

Anne LaFlamme, CNIO at M Health Fairview

Anne LaFlamme, DNP, RN

Chief Clinical & Nursing Informatics Officer and Vice President of Informatics

M Health Fairview

Derek Harley M Health Fairview

Derek Harley

System Manager – Learning and Development System Manager

M Health Fairview

Bobby Zarr headshot

Bobby Zarr, CPHIMS

VP, Healthcare Strategy

uPerform

Have a question you want to ask in a 1:1 meeting?

Schedule time to meet with the uPerform team at the AMIA Clinical Informatics Conference in The City of Lakes.

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