AMIA 2025 Clinical Informatics Conference

Culture of Self-Service: Empowering Clinicians to Navigate Technology Confidently at Community Health Network

Health systems often face significant challenges during software rollouts, upgrades, and changes, which can include insufficient support and inadequate training for clinicians. This lack of preparation can leave clinicians struggling and frustrated with tools designed to enhance patient care. When executed effectively, virtual training programs ensure clinicians are well-informed and empowered to use technology efficiently, which is crucial for maintaining high-quality patient care and operational efficiency.

Community Health Network, a leader in self-service learning, will share the advantages gained from their innovative approach to health IT software education, including:

• Shifting to Asynchronous Training: Successfully scaling to meet growing training demands without increasing education team size, while offering flexibility and uninterrupted support for all learners.
• Leading a Horse to Water: Reached a remarkable 90% user adoption of education materials, demonstrating strong clinician engagement and acceptance of the new training strategy.
• Self-Service Support: Empowered clinicians with a proactive training strategy, providing a single source of truth for health IT education through multi-channel communications and an on-demand model.
• Time-Savings with Virtual Onboarding: Streamlined new hire onboarding processes to eliminate commuting time, maximizing educator efficiency and ensuring consistent learning experiences across the organization.
• Scalable Education Program: Expanded access to training and support across multiple platforms, including Epic, Dimensions, UKG, Dragon and DAX, effectively meeting diverse training needs.
• Measuring Success: Actively quantifies the program’s impact by evaluating the effectiveness of help resources, measuring the communication reach for system upgrades, and identifying strategic areas for the education team to focus their efforts.

Join us as we delve into the strategies that have empowered clinicians to confidently navigate technology, ultimately allowing them to concentrate on what truly matters most – delivering exceptional patient care.