What a year it’s been with Eric Grosgogeat, CEO

December 17, 2020
by Caitlin McVeigh-Gagnon

Eric GrosgogeatIn December, our Chief Executive Officer, Eric Grosgogeat, distributed his annual CEO announcement to many of our customers and we thought it was good information to share with the rest of the ANCILE community. It is repeated here in its entirety, with slight edits for length and forward looking statements. We hope you enjoy it!

Dear Customers,

As this tumultuous year comes to an end, we thank you for choosing uPerform and trusting our team to work with you to support your digital learning program. As we close out the year and plan for the new year ahead, here are a few noteworthy updates from the uPerform team:

International Organization for Standardization (ISO) 27001:2013 Achievement 

ANCILE is committed to upholding the highest security standards and best practices to keep your data safe and secure. This year we’ve continued our pursuit of additional certifications to demonstrate our commitment to information security. We are pleased to announce that on December 15th we achieved our ISO/IEC 27001:2013 certification, one of the most widely recognized and internationally accepted information security standards. We maintain our certifications and information related to security on our website, Security and privacy, should you need to view or share it internally.

New Epic In-Application Help Integrations

This year we added new integration points in Epic, allowing you to place additional buttons or links to uPerform content in Epic, ensuring your clinicians spend less time searching for help. End-users can now launch learning content and access the Learning Library from:

  • Epic F1, Help Button, and Help Search
  • Best Practice Advisories
  • Learning Home Dashboards

If you are interested in enabling these in-application help options within Epic, please contact us or submit a ticket.

SMART on FHIR Support

We’ve launched SMART on FHIR support, a healthcare industry approved standard that ensures uPerform integrates easily with all your mission-critical applications. With SMART on FHIR, clients now benefit from single sign-on powered by OAuth, providing clinicians a transparent login experience when accessing learning materials from Epic. Epic customers get enhanced administrative functions, including easier and more powerful user and group management, access to more information in user profiles, and better access control.

Helping You Succeed 

We’ve expanded our resources to help you get the most out of uPerform.  

  • Quick start video seriesOur Global Customer Support and Success team has created a new series of quick start videos to help authors get up-to-speed on uPerform basics. Your authors can access the library of short videos on our Intelligence Hub.
  • Ongoing webinarsWe hosted nine webinars this year covering various topics relevant to uPerform authors and administrators. If you missed one of our webinars or are looking for a refresher, sharpen your uPerform skills by visiting our library of webinar recordings available on the Intelligence Hub. Keep an eye out for additional resources coming next year. 
  • Healthcare virtual forums: We hosted two free networking and learning sessions for uPerform users, including success stories from The Guthrie Clinic, Infirmary Health, and Virginia Hospital Center. Preregister and save the date on your calendar for our next event on Wednesday, January 27th.

uPerform Learning Library Changes 

Starting next year, we’ll be rolling out several improvements to the Learning Library. These changes are based on client feedback we’ve received throughout the year. As part of our enhanced User Management in uPerform Cloud, enhancements include a redesigned home screen with toolbars and quick action buttons making your learning content more accessible than ever before. Our team will guide you through the transition to enhanced User Management when you are ready.

It’s been a pleasure working with you and we look forward to supporting you in 2021. We wish you and your families a safe, healthy, and joyful holiday season and best wishes for the coming new year.


Eric Grosgogeat, CEO


Not yet on uPerform Cloud?  We encourage you to upgrade to our cloud version, which provides significant advantages over the on-prem version you are currently using.  The Cloud version offers a modern responsive UI to increase user engagement and enhanced administrative tools to help you.

Concerned about data security? We’ve got your back. In addition to our SOC II certification, we achieved our ISO/IEC 27001:2013 certification, one of the most widely recognized and internationally accepted information security standards. By upgrading to the Cloud, you’re backed by the highest security standards and best practices – keeping your data safe and secure without any action needed from your IT team.

To learn how you can transition to the Cloud and begin using the enhancements please visit uPerform Subscription. Your Account Manager will reach out early next year to discuss the advantages available on uPerform Cloud and the upgrade options available to you.

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