Healthcare runs on people. Let’s help them keep up.
uPerform Chief Medical Officer Dr. Stephanie Lahr on why just-in-time learning — not more training days — is the key to reducing technology friction and unlocking the full value of your EHR investment.
START HERE
What is Just-in-Time Learning in Healthcare?
Just-in-time learning (also called performance support or point-of-care education) delivers targeted, task-specific guidance to healthcare workers at the exact moment they encounter a problem — not in a classroom weeks earlier.
In practice: a nurse gets step-by-step medication administration instructions inside their EHR while charting. A billing specialist gets coding guidance during claim entry. A physician gets workflow support during order entry — without leaving the task.
For health systems, just-in-time learning solves one of the core reasons EHR education fails: the forgetting curve. Most staff retain only a fraction of what they learn in onboarding. When support is available in-workflow and on demand, staff don’t need to remember — they just need to ask.
THE CHALLENGE
Why Traditional EHR Education Isn’t Working
Health systems have invested billions in platforms like Epic and Oracle Health — but technology investment alone doesn’t drive adoption. Conventional approaches leave critical gaps.
Learning That Doesn’t Stick
One-time onboarding and annual refreshers leave staff to fend for themselves in the moments that matter. No one can hold every system capability in their head, especially across constant platform updates.
Education That Interrupts Care
Pulling clinicians out of their workflow for classroom sessions creates friction and resentment. After all, nurses, physicians, and revenue cycle staff don’t have hours to spare.
Technology Adding to Clinician Stress
When systems are hard to use, they become a source of frustration. The “overwhelm gap” — the distance between what a platform can do and what staff feel capable of doing — is part of the broader conversation around clinician wellbeing that healthcare leaders are increasingly focused on.
ROI Left on the Table
You’ve paid for the platform. If your team can’t use it confidently and efficiently, you’re not capturing that return on investment.
IN HER OWN WORDS
“We don’t have a technology challenge. We have an ‘I’m overwhelmed by all of this’ challenge. Our focus needs to return to what healthcare is really about — people.”
— Dr. Stephanie Lahr, CMO, uPerform Internal Medicine MD, Board-Certified Informaticist, Former Health System CIO
THE SOLUTION
How uPerform Delivers Just-In-Time EHR Learning
uPerform is a just-in-time learning platform built for health systems. It embeds directly into your EHR, ERP, or any enterprise workflow — so staff can get the answer they need in seconds, without ever leaving the task at hand.
Embed into existing workflows
Your education team builds and deploys content inside the tools staff already use — Epic, Workday, and more. No new apps, no context switching.
One click. Instant answer.
A physician writing an order, a nurse administering medication, a billing specialist closing a claim — all get the right guidance right now.
Back to patient care in seconds
The goal isn’t to interrupt the workflow. It’s to protect it — so your team can stay focused on what they’re actually there to do.
WHO IT’S FOR
Built for Every Role in the Health System
From the bedside to the back office, uPerform supports every role that depends on enterprise software to do their job.
Physicians
Order entry, documentation, and clinical workflow support at the point of care.
Nurses
Medication administration, charting, and care coordination without breaking stride.
Revenue Cycle
Billing, coding, and claims answered in real time so the payment cycle keeps moving.
Education Teams
Build, manage, and deploy learning content across your entire organization with ease, no matter where your users are on the learning continuum.
AI Adopters
Educate staff on how to use new AI tools safely and effectively, right in the workflow.
KEY TAKEAWAYS
What Dr. Lahr Got Right About Healthcare Tech
In her conversation on The Tech Glow Up, Dr. Lahr shared perspectives that every health system leader should hear.
The real barrier to EHR adoption is overwhelm, not technology
Health systems have more technology than they can absorb. The challenge isn’t innovation; it’s helping people feel confident and capable using what they already have.
Real transformation happens in small, human-centered steps.
Major platforms and big-bang rollouts don’t move the needle. Sustainable change comes from gradual improvements that keep people — not technology — at the center.
AI in healthcare must be explainable and human-supervised
Workflow AI tools are rolling out now. Predictive models will follow — once data quality catches up. Trust is built one responsible implementation at a time.
The goal is to bring the joy back to medicine
Dr. Lahr left clinical practice to fix what was draining the life from her colleagues. Restoring humanity to a technology-heavy profession is central to uPerform’s mission.
About the Speaker
Dr. Stephanie Lahr
Chief Medical Officer, uPerform
A board-certified internal medicine physician and informaticist, Dr. Lahr has served as CIO and CMIO at major health systems before joining the vendor space. She brings a rare combination of clinical credibility, technical depth, and genuine empathy for the people technology is supposed to serve. Dr. Lahr left clinical practice not to leave medicine behind — but to fix what was draining the life from her colleagues.
Give Your Team Answers When They Need Them
uPerform embeds just-in-time learning directly in your EHR and other application workflows — reducing friction, improving adoption, and putting the focus back on patient care.
FREQUENTLY ASKED QUESTIONS
FAQS
What is just-in-time learning in healthcare?
Just-in-time learning in healthcare is an approach that delivers guidance to clinicians and staff at the exact moment they need it — embedded directly in their EHR or enterprise workflow. Rather than relying on pre-scheduled classroom sessions, it provides contextual, on-demand support so staff get answers without leaving their current task.
How does just-in-time learning reduce technology friction for clinicians?
Much of the daily frustration clinicians experience with EHR systems comes from not knowing how to do something quickly — leading to time wasted searching for answers or waiting for IT support. Just-in-time learning addresses that friction directly by surfacing the right guidance at the right moment, so clinicians can stay focused on patient care rather than troubleshooting software.
What EHR platforms does uPerform support?
uPerform integrates with major EHR and enterprise platforms including Epic, Oracle Health (Cerner), MEDITECH, and others. It embeds directly into existing workflows so staff don’t need to switch applications or open a separate system.
How is uPerform different from a traditional LMS?
A traditional learning management system (LMS) is designed for scheduled, structured learning — courses, modules, certifications. uPerform is a performance support platform focused on in-workflow, on-demand guidance. Rather than asking staff to complete learning in advance, uPerform delivers the answer when and where the task is happening.
Can uPerform support healthcare AI adoption?
Yes. As health systems roll out AI tools within their EHR environments, uPerform can embed guidance on how to use those tools safely and effectively — right in the workflow where staff encounter them. This is especially relevant for organizations managing responsible AI use in clinical settings.