IT Operations Administrator

May 1, 2026
by Jordan Edwards

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Posted: 2 days ago
Title: IT Operations Administrator
Location: Elkridge, MD, US (Hybrid)

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IT OPERATIONS ADMINISTRATOR

uPerform – the fastest and easiest solution to help enterprises and healthcare organizations rapidly create, manage, and distribute targeted learning content – is looking for an IT Operations Administrator to join our Information Technology team.

The ideal candidate brings strong technical depth across identity management, endpoint operations, SaaS administration, and security tooling – with a proactive mindset and the ability to operate independently across a broad scope. The IT Operations Administrator will serve as the primary point of contact for issues reported to the IT team, own day-to-day operations of critical infrastructure and business systems, and collaborate with team members to drive quick, lasting resolutions.

Duties and Responsibilities

  • Serve as primary point of contact to support all computer and technical related issues for a global user base
  • Maintain and troubleshoot systems including desktops, servers, VMs, and network equipment
  • Administer and manage SaaS applications across the organization (e.g., Microsoft 365, Zoom, Gong, Calendly, ServiceNow, Jira, and similar platforms)
  • Manage Okta identity platform including SSO integrations, SCIM provisioning, MFA enforcement, and application lifecycle management
  • Manage and maintain endpoint management tooling (RMM, MDM, VPN, BitLocker/FileVault) across a mixed Windows and macOS environment
  • Administer email security controls including SPF, DKIM, DMARC configuration, quarantine management, and message trace analysis
  • Operate and respond to alerts from security tooling including EDR and MDR/SIEM platforms; coordinate with managed security providers on incidents
  • Manage user provisioning, new hire onboarding, offboarding, and IT communications within the organization
  • Create and maintain accurate documentation to reduce time to resolution and proactively identify potential issues
  • Software and hardware inventory management
  • Assist with Information Security compliance initiatives (audits, evidence collection, training)
  • Contribute to scripting and automation efforts to reduce manual toil and improve operational consistency

Required Skills

  • 3–5 years of experience in a sysadmin or IT engineering role with demonstrated ownership of production systems
  • Ability to communicate effectively with all end users including remote and offshore contractors
  • Methodical troubleshooting approach with ability to determine root cause and prevent recurrence
  • Proficiency with Microsoft Windows (Windows 11 / Server 2016+) and macOS administration
  • Microsoft Office 365 administration including Exchange Online, SharePoint, and Teams
  • Okta administration: SSO/SAML, SCIM provisioning, MFA policies, and application integrations
  • Endpoint management: RMM tooling (e.g., NinjaOne or similar), VPN (e.g., GlobalProtect), BitLocker/FileVault
  • Email security: SPF, DKIM, DMARC configuration and troubleshooting; quarantine and message trace operations
  • Security awareness platforms (e.g., KnowBe4): campaign management and user reporting
  • Azure AD / Federated identity (SAML, OAuth)
  • In-depth knowledge of DNS, DHCP, TCP/IP networking and associated infrastructure
  • Backups and Disaster Recovery
  • Preferred Skills
  • Bachelor’s degree in Computer Science, Information Technology, or equivalent job experience
  • Networking experience (routers, switches, firewalls, wireless access points)
  • Scripting or automation experience (PowerShell, Python, Bash, or similar)
  • AWS experience (containerization, serverless computing, microservices)
  • Familiarity with security compliance frameworks (SOC 2, ISO 27001)
  • Experience with developer-adjacent tooling (GitHub administration, access control)
  • Security tooling: hands-on experience operating EDR and/or MDR platforms (e.g., Carbon Black, Arctic Wolf, or equivalent)
  • Agentic AI Experience (Claude Code / OpenAI Codex)

Special Requirements

  • Occasional work outside regular business hours to perform maintenance on systems supporting a global workforce
  • Shared on-call rotation

Location

uPerform HQ in Elkridge, MD – Hybrid schedule (in-office Tuesday and Wednesday)