This Week Health Podcast | Turning training time into patient time

October 26, 2023
by Jordan Edwards

Blog PostHealthcareThis Week Health Townhall podcast hosted by Sue Schade featuring Liz Griffith, and Bobby Zarr

uPerform’s Liz Griffith, Director of EHR Education, and Bobby Zarr, VP, Healthcare Strategy, sat down with the folks at This Week Health to discuss how uPerform is helping clients turn training time into patient time. 

They share how uPerform is helping clients give more time back to patient care by transitioning from classroom to hybrid or virtual training. They offer tips for an effective health IT training strategy that is proven to drive EHR satisfaction. 

Articles mentioned in this episode:

Baylor Scott & White Health increases EHR Satisfaction 

Gundersen Health System reducing onboarding time by 66%

About Bobby Zarr 

Bobby spearheads the healthcare management team at uPerform, helping health systems change the way software training is conducted with digital learning solutions. He is responsible for implementing strategies for health system onboarding, retention, and growth. He is a seasoned healthcare leader who brings over 10 years of extensive health IT training experience to the uPerform team.   

Prior to uPerform, Bobby helped pioneer uPerform in the healthcare market at Infirmary Health. As the Manager of IT Training and Support, Bobby built and led the health system’s training program executing initiatives and optimization strategies, including the rollout and utilization of Epic to 10,000 users.  

Bobby is a Certified Professional in Healthcare Information and Management (CPHIMS) and is a veteran of the United States Army.  

About Liz Griffith 

Liz is responsible for transforming the way healthcare thinks about technology literacy for their IT applications. Liz comes to uPerform from KLAS Research, where she led EHR satisfaction consulting and measurements since 2018, working with all types of healthcare organizations from large IDN systems to small ambulatory groups. 

About Sue Schade 

Sue is a Principal at StarBridge Advisors, LLC.  A nationally recognized health IT leader, Sue recently served as interim SVP and Chief Information Officer at Boston Children’s Hospital. She previously served as interim Chief Technology Officer at University of Vermont Health Network, Chief Information Officer at Stony Brook Medicine on Long Island, University Hospitals in Cleveland, Ohio, and Boston Children’s. Prior to StarBridge Advisors, she was a founding advisor at Next Wave Health Advisors. Sue has more than 30 years’ experience in healthcare information technology management and was recognized as the CHIME-HIMSS John E. Gall, Jr. CIO of the Year in 2014. 

She is a regular speaker and writer within the HIT industry including a weekly blog called Health IT Connect at She holds an MBA degree from Illinois Benedictine College in Lisle, Illinois. 

About This Week Health Town Hall Series 

This Week Health: Town Hall is a part of This Week Health that is dedicated to propelling healthcare forward by amplifying the voices of advancement and innovation in health technology. Managing Editor and Host Bill Russell has served on executive teams in healthcare, higher education, and Fortune 500 consulting practices. As Chief Information Officer for St. Joseph Health, a 16 hospital $6.5 billion system, he rapidly accelerated the diffusion of new IT strategies, adopted emerging models like cloud, agile development, and invested in two successful startups. On This Week Health, Bill utilizes his experience to prompt leaders, innovators, and organizations to share their stories in a conversational style to capture the wisdom of the industry. Stay up to date, prepare your team, and propel healthcare forward. Subscribe today at 

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