A Modern EHR Training Strategy for Epic Go-Lives and Consolidations

As Emplify Health unified two organizations, they needed to standardize workflows, align training, and support clinicians across regions, roles, and experience levels. 

Rather than expanding traditional classroom models, they implemented a centralized, role-based, and largely asynchronous learning strategy designed to: 

• Support Epic consolidation across merged health systems
• Accelerate clinician onboarding and readiness during Epic consolidation
• Enable ongoing EHR education and optimization post go-live
• Deliver data-driven insights into training adoption and performance

By embedding learning directly into Epic and organizing content by role, Emplify Health created a scalable EHR enablement framework that grows with organizational complexity.

From legacy training models to scalable digital enablement

A key differentiator in Emplify Health’s success is that their approach to Epic training was not built reactively during the merger. 

Gundersen Health System had already transitioned to a more scalable Epic training model by: 

• Replacing classroom-heavy training with asynchronous, role-based EHR learning
• Delivering just-in-time training within Epic workflows
• Shifting trainers into clinical workflow coaches and optimization partners 

This established a proven foundation for EHR training and clinician enablement, which was then scaled across the newly merged organization during Project Fusion. 

For Bellin Health, this meant accelerating modernization without duplicating effort or increasing training overhead. 

Driving measurable outcomes across training and clinical operations

For CMIOs, CNIOs, CIOs, and Clinical Informatics leaders, Emplify Health’s approach delivers measurable value across key performance areas:

Operational Efficiency

• Eliminated onboarding delays, enabling new hires to begin training immediately
• Faster onboarding training
• Shorter time-to-proficiency for staff
• Reduced reliance on classroom training and physical resources
• Expanded training team capacity without increasing headcount

Engagement at Scale

• Rapid adoption during Epic consolidation
• Significant increases in training utilization and in-workflow engagement
• Frictionless access to role-based Epic training content

Clinician Experience and Satisfaction

• Higher clinician satisfaction and EHR experience scores among uPerform users vs. non-users, including:
  • Physicians using uPerform training resources:
    • +16.8-point higher Net EHR Experience Score
    • +15 percentage points: initial training sufficiency
    • +8 percentage points: ongoing training sufficiency
  • Nurses using uPerform training resources:
    • +7.3-point higher Net EHR Experience Score
    • +6 percentage points: initial training sufficiency
    • +6 percentage points: workflow-specific training
• Improvement in perceived training quality, relevance, and workflow alignment

Enterprise Scalability

• Consistent EHR training across facilities, roles, and specialties
• Scalable support for Epic upgrades, optimizations, and future transformations

All supported by analytics that provide visibility into content usage, search behavior, and unment training needs, enabling continuous improvement.

Best Practices: Building a sustainable EHR enablement strategy

Emplify Health’s approach extends beyond go-live and into a long-term EHR optimization and training governance model.

Key components include:

• Standardized content governance and naming conventions
• Version-controlled, always-current training materials
• Blended learning strategies combining digital and in-person support
• Continuous measurement through engagement and experience data

This creates a sustainable digital enablement framework that supports both daily operations and future enterprise initiatives.

Supporting the Strategy with uPerform

uPerform served as the enablement infrastructure behind Emplify Health’s success, transforming EHR training from a fragmented process into a scalable, enterprise capability. 

With uPerform, Emplify Health was able to:

• Deliver in-application, just-in-time learning within Epic
  Training is embedded directly within clinical workflows, enabling clinicians to access learning at the moment of need without leaving the system.
• Centralize training content creation, governance, and distribution
  A single source of truth ensures consistency across regions, roles, and workflows, while maintaining version control to prevent outdated training.
• Implement data-driven training and adoption strategies
  Built-in analytics provide visibility into content usage, search behavior, and gaps, allowing training teams to continuously optimize education and support.
• Scale onboarding training, go-lives, and ongoing education
  The same platform powers initial training, merger integration, system upgrades, and continuous improvement in initiatives.

More importantly, uPerform enabled a shift from event-based training to continuous enablement. This allowed Emplify Health to scale education across a complex, newly merged organization, while maintaining consistency, reducing training burden, and improving the clinician experience. 

The result is a sustainable enablement model that supports not only Epic go-lives and consolidations, but long-term EHR optimization and performance. 

Ready to Improve Epic Training at Scale?

If your organization is planning an Epic go-live, EHR consolidation, or healthcare merger, your training strategy will directly impact efficiency, clinician satisfaction, and operational success.

Connect with uPerform to learn how to:

• Accelerate onboarding and efficiency
• Improve clinician experience and reduce training burden
• Scale EHR training across complex health systems
• Support high-stakes digital transformation initiatives