Blog

For organizations with highly customized Epic instances, Epic Refuel provides the opportunity for standardizing the software and realigning with the EHR’s “Foundation System.” The initiative is designed to improve operational efficiency, align processes with best practices and streamline future upgrades. However, an Epic Refuel still demands effective training strategies. Enter uPerform, a performance support platform that seamlessly integrates with Epic to streamline training, reduce costs, and boost user satisfaction. Let’s delve into how uPerform can transform your Epic Refuel experience.

What is Epic Refuel?

Epic Refuel is an initiative designed by Epic to encourage organizations to reduce customization and realign their Epic instance with its out-of-the-box “Foundation System.” It is particularly beneficial for organizations that have been using Epic for many years or have implemented extensive customizations. 

When systems first implement Epic, they receive the most current functionality and best-practice configurations available at the time. Overtime, as customizations are added, systems tend to drift away from Epic’s standard recommendations. Meanwhile, new features and best practices continue to emerge. Epic Refuel acts as a system “tune-up,” helping organizations return to a streamlined, standardized Epic environment aligned with the latest functionality and guidance. 

For organizations undertaking a Refuel project, training users on updated workflows and processes is essential. uPerform’s unique integration with Epic , combined with its targeted learning delivery capabilities, provides a strategic advantage in enabling a successful Refuel initiative. 

Seamless Epic Integration

uPerform is designed to integrate effortlessly with Epic, providing users with direct access to training materials and support within the Epic environment. This integration ensures that healthcare professionals can find the resources they need without leaving the system, minimizing workflow disruptions and enhancing productivity. Whether it’s a step-by-step guide, video tutorial, or interactive simulation, uPerform delivers context-sensitive support exactly when and where users need it. 

uPerform Copilot and Direct Answer: Revolutionizing Training

uPerform Copilot is a game-changer for Epic users, offering real-time, in-application guidance that helps users navigate complex workflows with ease. This feature acts as a virtual assistant, providing on-the-spot support and reducing reliance on traditional training methods. Meanwhile, the Direct Answer feature empowers users by delivering precise answers to their queries directly within the Epic interface, eliminating the need to search through extensive documentation or attend lengthy training sessions. And with uPerform change communications, training teams can deliver important notifications to users while they work.

These innovative features ensure that users can quickly adapt to new workflows and system updates, making the Epic Refuel process more efficient and less disruptive. By providing immediate assistance, uPerform reduces the learning curve and allows healthcare professionals to focus more on patient care and less on navigating technology. 

Cost-Effective Solutions with uPerform

Training can be a significant financial burden for healthcare organizations, especially during an Epic Refuel. uPerform alleviates these costs by providing scalable, digital training solutions that eliminate the need for frequent in-person sessions. The platform’s easily updatable content ensures that all users receive consistent and accurate training materials, further reducing expenses associated with traditional training models.  

Additionally, by decreasing the time required for training, uPerform minimizes the opportunity cost of having healthcare professionals away from their primary duties. For example, since switching to uPerform, nurses at Aspirus Health spend half as much time charting in Epic than they did before. This efficiency translates into direct financial savings, allowing organizations to allocate resources more effectively and focus on delivering high-quality patient care. 

Boosting User Satisfaction and KLAS Scores

User satisfaction is a critical component of a successful Epic Refuel. uPerform enhances user confidence and competence by delivering intuitive, easily accessible training content. This empowerment leads to higher job satisfaction, as users feel more supported and capable in their roles. Improved user satisfaction not only enhances staff morale but also contributes to better patient interactions and outcomes. 

uPerform’s impact on user satisfaction is reflected in its impressive KLAS scores, where it consistently receives high marks for its ability to meet the needs of Epic users. These scores highlight the platform’s effectiveness in delivering quality training and support, making it a trusted choice for healthcare organizations looking to optimize their Epic systems.  

Enhance Your Epic Refuel Project with uPerform

Incorporating uPerform into your Epic Refuel strategy offers a multitude of benefits, from streamlined training and cost savings to enhanced user satisfaction and improved KLAS scores. By leveraging features like uPerform Copilot, Direct Answer, Change Communications and seamless Epic integration, healthcare organizations can maximize the value of their Epic EHR systems. In an industry where time, money, and satisfaction are invaluable, uPerform stands out as a powerful tool for achieving operational excellence and delivering exceptional patient care. As healthcare continues to evolve, embracing innovative solutions like uPerform will be key to staying ahead in the digital transformation journey.